Refund and Cancellation Policy

Study Access purchases provide access to protected digital course material. Because this is a digital product that can be accessed immediately, refunds are not accepted once access to the product, dashboard, course viewer, quiz, or AI study features has been granted, except where applicable law gives you a mandatory right.

If a checkout requires consent to immediate digital access, access to the course material may begin before the end of any withdrawal period. Where the law requires a different result, mandatory consumer rights apply.

• Exam Practice and Exam Mastery are one-time purchases, not recurring renewals.
• AI credits do not accumulate above the allowance of the active plan.
• Purchases are treated as digital product purchases once credits or protected features are granted.

Even though refunds are not normally accepted for this digital product, you may still send a request to info@paoloronco.it. We may review the case at our discretion, especially for duplicate charges, accidental payments, technical access problems, or other exceptional circumstances. Include the email used for purchase, Stripe receipt or payment reference, purchase date, and reason for the request.

If you believe you were charged twice or made an accidental purchase, contact support promptly. We will review payment records and correct confirmed duplicate charges where appropriate.

If there is a billing issue, contact support first so we can inspect the account, Stripe payment records, and access logs. Filing a payment dispute may cause Stripe or the payment provider to restrict billing activity while the dispute is reviewed.

This policy does not limit non-waivable consumer cancellation, refund, warranty, or digital content rights that apply in your country.